Terms of Use

The following Terms of Use form an agreement between betobet.com (“Website”), having its head office located in  Fransche Bloemweg 4, Willemstad , Curacao operated by Counder B.V with registered number 152925 (“betobet” or “Company”), and its registered customers and/or end users (“Registered Customer” or “End User” or “you” or “your”).

Limitation of Liability
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1. The Company will not be held responsible or liable in any way whatsoever for any typographical, technical, or human error in posting odds and/or handicaps. In the event of error, the Company reserves the right at its sole discretion to either void any affected bets at any time or to correct the error.

2. The Company will under no circumstances be held liable in equity, contract, tort, negligence, or otherwise (or any theory of law) for any damages or losses whether direct, indirect or any other nature, without limitation, that are deemed or alleged to have resulted from or been caused by the Website, the Services, or its content including, but without limitation to, errors, inaccuracies or ambiguity in the Website or its content, failures, malfunctions, delays or interruptions in operation or transmission, communication line failure, any persons’ use or misuse of the Website or its content, any errors or omissions in content, damage for loss of business, loss of profits, business interruption, loss of business information, or any other pecuniary or consequential loss or damage (even where you have notified the Company of the possibility of such loss or damage). Without derogating from any other provision in these Terms of Use, in no event shall Company’s total aggregate liability for any claims arising out of the Website and/or the Services exceed EUR 100.

3. The Company will not be responsible for any breach of these Terms of Use caused by circumstances beyond its reasonable control.

4. The Company reserves the right to withdraw the Website or elements and/or all Content of the Website at any time, and save for any rights that you may have over deposited funds in your Account, the Company will not be liable to you in any other way as a result of any such action.

5. You agree that any claim or cause of action, regardless of the form of action, which you may have arising out of or related to use of the Website and/or the Services and/or these Terms of Use must be filed within one (1) year after such claim or cause of action arose or otherwise be barred from raising any such claim or cause of action thereof.

Bets
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1. The Company accepts only online bets, either via the Website or the mobile version. Any other online or offline form of placing bets (e.g. chat, phone, email, and fax) will not be respected no matter the final bet outcome and will be considered null and void.

2. You are only deemed to have placed a bet if you are a Registered Customer at the Website, and your bet is deemed to be placed from the jurisdiction of the Internet Protocol (“IP”) Address recorded by the Company from where you are accessing the Website. A bet is deemed accepted only when it has been accepted and recorded by the Company's gaming server in the jurisdiction where the Company's gaming server is located.

3. When you have successfully placed a bet on the Website, you will receive an electronic acknowledgement (notice), which is confirmation of acceptance and record of the bet by the Company.

4. Registered Customers cannot ask to cancel or change a bet once it has been placed and confirmed by the Company.

5. The Company reserves the right to cancel any pre-game bet or part of it before the start of the game if the trading team finds an error in the displayed information, including but not limited to teams’ name, players’ name or swap of home and away teams.

6. Live bets can be cancelled before the end of the game in case there was a delay in data transmission relating to the event’s time and/or score. 

All game incidents which are visualized on the "Live center" are for general information only. The Website is not responsible for any errors, mistakes or time difference which might cause inaccuracy in event details display.

Acceptance or rejection of user's live bets is the sole decision of the site's sports traders in accordance with our data sources and regardless of any of the Live center display. 

7. The Company reserves the right to void any or all bets made by any person or group of people acting in an attempt to defraud the Website.

8. All winnings and/or losses will be reflected in your Account preceding confirmation of the final results. We reserve the right to choose the source of final results as deemed appropriate.

9. The Company reserves the right to void any bet that may have been placed using funds which are deemed invalid due to the fact that they: originate in a paid bet which is resettled as a loss, or; were paid by mistake to your Account.

10. Should funds be credited to your Account by mistake, it is your responsibility to notify the Company of the error without delay. Any winnings subsequent to the error shall be deemed invalid and promptly returned to the Company.

11. Bets will be accepted up to the advertised start time of an event. If a bet, which includes an event after its start time, is inadvertently accepted the match/bet will be considered void.

12. Multiple bets that combine different selections within the same event are not accepted where the outcome of one affect or is affected by the other. If such а bet has been accepted by mistake, it will be cancelled.

13. The Company reserves the right to offer lower odds for bets when placed as a part of a multiple bet than when placed as a single bet.

14. All bets will be processed once the bet has been placed and accepted.

15. When an event is cancelled, all related bets will be cancelled automatically, and the related Accounts will be refunded. Please refer to our betting rules (add hyperlink) for information on how we settle individual markets.

16. The Company reserves the right to suspend or prohibit further betting on a market at any time without prior notice to you at the Company's sole and absolute discretion. When a market is suspended or access to it prohibited, any attempted bets entered thereafter will be rejected.

17. The Company shall not, in any event, be liable for any damages or losses that are deemed or alleged to have resulted from or been caused by the Website or its content, including but without limitation to, delays or interruptions in operation or transmission, communications lines failure, any person's use or misuse of the Website or its content, or any errors or omissions in relation to the Website or its content.

18. All prices/lines displayed on the Website are subject to variation but become fixed at the time a bet is placed, accepted and recorded. The Company reserves the right, at its sole and absolute discretion without explanation, to change the odds, prices, or any information on a bet type, market or event at any time without prior notice to you. The Company likewise reserves the right, at its sole and absolute discretion, to either void or reject any affected bets at any time or to correct any error, omission or mistake, or incorrect odds, prices, or any information on a bet type, market or event, at any time where displayed on the Website. The Company will notify affected Registered Customers in such event.

19. The maximum bet amount that you may place on any market or event varies according to the specific bet type and is subject to change, without prior notice at the Company's sole and absolute discretion.

20. You acknowledge and agree that your Account with the Company is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any deposit or banking insurance system or by any other similar banking and/or insurance system. Any monies deposited with the Company in your Account shall not generate any interest. As such, we do not provide particular protection for the monies deposited in your Account in the event of our insolvency.

21. Betobet reserves the right to review Registered Customers’ betting activity at any time.

Representations and Warranties
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1. By accepting these Terms of Use, you irrevocably and unconditionally represent and warrant, and are bound without reservation or limitation (as the case may be) to the following representations and warranties:

1.1 You are at least 18 years of age, or the age of consent or majority in your home jurisdiction, whichever is higher.

1.2 You are legally able to participate in the Gambling Services within your home jurisdiction.

1.3 You have the capacity to take full responsibility for your own actions.

1.4 The Company reserves the right at any and all times to void any transactions involving minors or other incapacitated individuals, as the case may be.

2. If you wish to place a bet with the Company, you should note that there may be specific laws in your country, place of residence, or the place where such bets are placed from, which prohibit online betting and/or online gaming (collectively, "Gambling") or the use and access of this Website.

You irrevocably and unconditionally represent and warrant, without reservation or limitation, to the Company that you will not access or register on the Website at any time:

2.1 From within a jurisdiction that prohibits the access or use of this Website for any reason whatsoever.

2.2 From within a jurisdiction that prohibits Gambling.

2.3 If you are a resident of a nation state that prohibits its citizens from participating in Gambling (regardless of their current location) 

2.4 If you are a resident of the following countries or jurisdictions: Australia, Bulgaria, France and its Territories, Israel, Curacao, The Netherlands and its Territories, the United Kingdom and its Territories, the United States and its Territories (collectively "Prohibited Jurisdictions").

3. You further agree, accept, irrevocably and unconditionally represent and warrant without reservation or limitation to the Company that:

3.1 It is your sole responsibility to ensure compliance with your applicable local or national laws before registering with and/or placing bets with the Company.
You are encouraged to seek independent legal advice before registering and/or placing any bets with the Company to verify that your proposed dealings with the Company are not contrary in any way to any such laws. Betobet does not accept any responsibility for your breach of any applicable local or national laws and you shall hold free and harmless the Company and indemnify it for any damages it may sustain as a result of such breach.

3.2 You acknowledge and recognize that the Company is regulated and licensed for the provision of Gambling services, and the Company is rendering its services from a jurisdiction where it is legally permissible to do so, and the Company is making an effort not to accept any business or customers from Prohibited Jurisdictions.

4. Without limiting clause 2 and 3 in any way, legal persons or entities (such as but not limited to corporations, partnerships, companies and other legal entities) residing/domiciled, physically located, or incorporated within, with any business presence in, or targeting markets of, the Prohibited Jurisdictions may not at any time use any of the services or products offered by the Company on the Website in any way whatsoever. Accordingly, you irrevocably and unconditionally represent and warrant without reservation or limitation to the Company that:

4.1 You are not residing/domiciled, physically located, or incorporated within, with any business presence in, or targeting markets of, the Prohibited Jurisdictions.

4.2 You will not place any bets from any of the Prohibited Jurisdictions.

5. The Company reserves the right to request proof of identity and age as a condition precedent to allow registration, access and participation in this Website, and at any stage, in order to verify that minors are not participating in Gambling Services on the Website. The Company may cancel your Account and exclude you from participating if proof of age is not provided or if the Company suspects you are underage or otherwise legally barred from participating in Gambling Services on the Website.

6. You agree that your use of this Website is at your sole risk and further understand and agree that by using the Website and/or the Services offered therein, you may lose money on bets placed and you accept full responsibility for any such loss. Further, the Company cannot and does not guarantee the availability of the Services at all times. You acknowledge that the Company reserves the right, at all times, to delay, deny, or make unavailable, at any time and at its sole discretion, any or all of the Services, any part of the Website and/or the Website in its entirety. The Company shall have no responsibility or liability whatsoever in connection with the unavailability of any Service and/or the Website, whether caused by the Company or by any third party or “Force Majeure” event. You explicitly understand that any such event may cause a delay in the execution or processing of your bets, and you irrevocably release the Company of any liability whatsoever in this regard. For the purposes of these Terms, “Force Majeure” means an event beyond the reasonable control of the Company, including without limitation, acts of God, acts of government, fire, flood or storm damage, earthquakes, labor disputes, war, and riot.

7. You agree irrevocably and unconditionally and represent and warrant without reservation or limitation to the Company that you will not represent yourself as an agent or affiliate of the Company without a written statement to that effect from the Company; and you shall not market, advertise, publicize, or promote the Company or the Company's Services on the Website without the previous written consent of the Company.

8. You hereby represent and warrant that by using the Website and/or the Services you shall not obtain any rights in the brand names, trademarks, service marks and/or trade names owned and/or licensed by the Company (“Trademarks”) or the content, owned and/or licensed by the Company, on the Website and/or provided through the Services (“Content”), and you may only use the Trademarks and Content in accordance with these Terms of Use.

9. You warrant that you will not attempt to copy, attack, hack, make unauthorized alterations to or introduce any kind of malicious code to the Website. As such, you will not, without limitation, (a) reverse engineer or recompile (in whole or in part) any software available through the Website; or (b) make copies, modify, reproduce, transmit, alter, use or distribute all or any part of the Website or any material or information contained on it; or (c) disclose Account information to any third party; or (d) contravene any of the provisions stated herein; or (e) cheat, deceive, trick, misinform or defraud the Company in any way through use or abuse of the Company's services or the Website. Should the Company suspect that you have failed to abide by the terms of this provision, the Company shall have the right, in addition to any other remedy, to freeze or suspend your Account with the Company in order to carry out any further investigations. If it is confirmed that you failed to abide by the terms of this provision, this will result in the termination of the Gambling services to you, closure of your Account and forfeiture of any amounts in your Account.

10. You will inform the Company, as soon as reasonably possible of any error in any payments you received or payments paid to the Company, and any errors in your Account information held by the Company of which you become aware in order for such error to be dealt with by the Company in accordance with its internal policies.

11. You will forthwith report any and all winnings to the proper authorities if you reside in a jurisdiction where such winnings are taxable or are otherwise required by law to be disclosed, and the Company shall not, in anyway, be liable for your failure to do so.

12. You agree to fully indemnify, defend and hold the Company, and its officers, directors, employees, consultants, advisors, agents and suppliers harmless, immediately upon demand, from and against all claims, liabilities, damages, losses, costs and expenses, including legal fees, (regardless of theory of law) arising out of your breach of any of these Terms of Use or the rules and regulations of the Gambling Services or any other liabilities arising out of your use of the Website or use by any other person accessing the Website using your Account details.

Bonus Rules
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1. Should a Registered Customer take advantage of a bonus campaign and has both real money and bonus money in his balance, real money will be used first.

2. In cases where a Registered Customer attempts to use the amount of the sports bonus in casino (or vice versa) without meeting the specified rollover requirements, betobet may cancel the bonus and all winnings associated as it can be seen as bonus manipulation.

3. In case a bonus manipulation is detected, the Company reserves the right to deduct the bonus and the winnings associated with the bonus from the Registered Customer's Account.

4. All promotions offered by betobet are intended for recreational players and the Company may in its sole discretion limit the eligibility of its Registered Customers to participate in all or part of the campaigns.

5. A Registered Customer can only have one active casino or sports bonus at a time. In order to participate in another promotion, the Registered Customer must first complete or wait for his current bonus campaign to expire, otherwise all previous bonus money will be revoked.

6. Betobet reserves the right to cancel, reclaim or refuse any promotion at its own discretion.

7. Betobet reserves the right to review transaction records and logs whenever needed, for any reason whatsoever. In case that following these reviews an Account is identified or suspected as non-recreational play type, or wager style, or that Registered Customers are colluding and thereby distorting the game play, all winnings and/or bonuses will be revoked at the sole discretion of the Company.

7.1. Casino bonus manipulation amongst others, may consist of: placing bets listed as Restricted Gameplay in the specific promotion’s rules; or increasing the balance, then changing the gaming pattern significantly (bet, game type, bet structure, etc.) in order to complete the wagering requirements for the bonus; or making large bets leading to a substantial gain followed by a drop in bet size equal to or greater than 75% of the previous average bet size in order to complete the wagering requirements for that bonus.

7.2. Sports bonus manipulation amongst others, may consist of: placing bets listed as Restricted Gameplay in the specific promotion’s rules; or placing bets on opposite outcomes or repetitive bets; or placing bets on your real + virtual balance more than twice in a row; or increasing the balance then changing the gaming pattern significantly (bet, game, type, bet structure, etc.) in order to complete the wagering requirements for the bonus; or making large bets leading to a substantial gain followed by a drop in bet size equal to or greater than 75% of the previous average bet size in order to complete the wagering requirements for that bonus.

7.3. In case of bonus manipulation betobet reserves the right to deduct all winnings accumulated. 

7.4. Sports bonus virtual funds can be used for sports betting only.

7.5. Casino bonus virtual funds can be used for casino betting only.

7.6. Virtual Sports bets are not counted towards any Casino/Sport promotions.

8. In cases where the Registered Customer chooses to leave a bonus campaign or fails to complete any other withdrawal requirements, listed in the specific promotion, all bonus money and real money winnings will be forfeited.

8.1. For each Casino/Sport promotion registration and participation is allowed only once per person, family, household address, email address, payment account number, IP address and shared computer, i.e. public library or workplace. Bonus amounts will be refused to Registered Customers who do not comply with this clause and multiple accounts will be closed. We reserve the right to withdraw the availability of any offer and to redeem all bonus and winnings accumulated by any Registered Customer or group of Registered Customers at any time and at our sole and absolute discretion.

8.2. All promotions are subject to change at any time. Betobet reserves the right to change, cancel or refuse a bonus amount at its own discretion.

8.3 The Cash-Out option is not available with an active sports bonus

8.4. Winnings while having an active bonus will be awarded to the virtual amount.

8.5. Should a Register Customer decide to leave a campaign early or not meet the rollover requirement in the allotted time frame, their virtual bonus amount will be null and void.

8.6. Registered Customers cannot leave a campaign through the "Leave" bonus feature while having pending sports bets.

8.6.1. Should a Registered Customer have pending bets that exceed the expiration period of their promotion, all bets will be voided automatically.

9. In cases where Registered Customers have received free spins at the Company’s sole discretion, they will be required to perform a minimum deposit equal to the winnings gained as a consequence of the free spins, and to wager the deposit in question 25 times before any withdrawals of winnings are permitted.

Suspended and Closed Accounts
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1. The Company reserves the right to suspend or close your Account at its sole discretion, in any case where the Company believes this is required, including but not limited to:

1.1 We are required to do so by governing authority, local or international police, regulatory authority or court order.

1.2 We believe you used the Website in an unfair manner, have deliberately cheated or breached one of our terms and conditions in these Terms of Use.

1.3 We believe you have used the Website in a fraudulent manner or for illegal purposes.

1.4 When a fraud alert is received from one of the payment suppliers or banks, or when we are notified that an account review is being conducted by them.

1.5 When identification and verification checks are not fully finalized or when the documents you have provided are not to our full satisfaction.

2. If you have your Account suspended, it means that you will still be able to login, have all your Account information such as Account details, balance, betting history and transactions history accessible, yet you will not be able to place bets, to perform financial activity or to change any of your Account details.

3. If your Account is closed, it means that you will not be able to login to your Account anymore.

4. Accounts having no recorded activity for a period of 6 months are considered to be inactive. Should an Account be inactive for 6 consecutive months or longer (no deposit and betting/gaming activity), betobet reserves all rights to terminate the Registered Customer's Account and therefore all outstanding balances may be forfeited.

Account closure and Self-Exclusion
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Account Closure

1. Registered Customers have the right to ask for an Account closure, due to different reasons such as inactivity or lack of interest, as long as the reason is not a gambling problem (for gambling problems please refer to the “Self-exclusion” section). If you wish to have your Account closed, you should send us an e-mail to support@betobet.com, with the subject "Account Closure" from your registered email, stating the reason behind your decision. Our customer support team will endeavor to solve your issues or concerns, and if unsuccessful, your Account will be closed upon your confirmation. Please allow us up to 48 hours to reply to your e-mails and process your request.
 
2. An Account which has simply been "closed" can be reopened at any time by the Registered Customer's request, by contacting our customer support team by e-mail at support@betobet.com or directly via Live chat.

 

Self-Exclusion

1. We realize that cases might occur where Registered Customers’ gambling might grow into a serious problem; hence we offer a self-exclusion option for a period from six months up to five years, or permanent self-exclusion as per Registered Customer's request. If you require to self-exclude yourself, please get in touch with us on support@betobet.com using your registered e-mail address, with the subject "Self Exclusion" specifying the period you wish to be self-excluded for. Please take under consideration, that only upon a clearly stated self-exclusion request will the access to your Account be denied to you as per the agreed upon timeframe. Otherwise all accounts shall be treated as simply "closed" and can be reopened at any time upon Registered Customer's request. betobet is responsible for keeping self-excluded only the Accounts which are specifically mentioned in the Registered Customer's request. The Company takes no responsibility or liability whatsoever for any Duplicated Accounts connected to the closed or self-excluded one(s).

Brokerage Betting
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Betobet is offering its valued Registered Customers the ability to place pre-match bets higher than the maximum bet amount stated on the bet slip. Requests for such bets can be done only through the bet slip.

1. Betobet reserves the right to refuse requests, terminate communication with a Registered Customer or disable the communication panel to a Registered Customer or to a group of Registered Customers, upon its sole discretion.

2. The communication panel should be used for bet requests, stakes amount and odds. Inappropriate communication or deliberate interference to traders' work will be terminated immediately and such Registered Customers may be banned from the Website.

3. Abnormal betting patterns, rigging, and/or suspicion of acting as a syndicate of Registered Customers may lead to cancelling bets.

4. Requesting special stake amount or odds on the VIP bet slip doesn’t stand as validity of the bet or a proof for betting. Betobet confirms each bet to the Registered Customer. No bet is deemed as placed unless confirmed and carrying status “running” in the “My bets” / “Bet list” section on the Website.

5. Betobet reserves the right to confirm only part of the requested bet amount. In such cases the bet slip will state the actual confirmed bet amount.

6. Only offers confirmed by the Registered Customer can be executed.

Miscellaneous
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1. Status of the Parties. You and the Company are independent contractors, and these Terms of Use neither create, nor shall create, any partnership, trust arrangement, agency, joint enterprise, or fiduciary relationship between you and the Company, or any other form of relationship.

2. Waiver. No waiver by us of any of the provisions herein shall be construed as a waiver of any preceding or succeeding breach of any terms of the Terms of Use.

3. Third Parties. Unless otherwise expressly stated herein, nothing in the Terms of Use shall create or confer any rights or any other benefits to third parties.

4. Survival. Any provisions hereof which expressly or by their nature are required to survive termination or expiration of this Agreement in order to achieve their purpose shall so survive until it shall no longer be necessary for them to survive in order to achieve such purpose.

5. Entire Agreement. These Terms of Use constitute the final, exclusive and complete understanding and agreement between you and us and supersedes all prior understandings and agreements between you and us.

6. Assignment. You may not assign any rights or obligations under these Terms of Use, including, without limitation, the right to use the Account which is exclusively for your personal use. The Company may assign its rights without restriction, without prior notice to you. In the event of a merger or acquisition between the Company and a third party, the Company reserves the right to transfer or assign the information you provided to the Company as part of such merger, acquisition, sale, or other change of control.

7. Severability.  If any provision of these Terms of Use shall be declared by any court of competent jurisdiction to be illegal, void or unenforceable, all other provisions of this Agreement shall not be affected and shall remain in full force and effect. In such cases, the part deemed invalid or unenforceable shall be construed in a manner consistent with applicable law to reflect, as closely as possible, the original intent of the parties.

8. Governing Law and Jurisdiction. These Terms of Use and the relationship between the parties shall be governed by, and interpreted in accordance with, the laws of Curacao, and you irrevocably submit, for the benefit of the Company, to the exclusive jurisdiction of the courts of Curacao, for any claim arising in connection with these Terms of Use.

Third Party Websites and Third Party Service Providers
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1. The Website and/or Services may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by us (collectively, and individually, the ”Third Party Websites”).

2. These Third Party Websites may have their own terms and conditions of use and privacy policies and your use of these Third Party Websites will be governed by and subject to such terms and conditions and privacy policies. You must ensure that you have read, understood, and agreed to all of the terms and conditions, policies and guidelines of the Third Party Websites.

3. You understand and agree that the Company does not endorse and is not responsible or liable for the behavior, features, opinions, advice, statements, prices, advertisements, or any other content of any of the Third Party Websites or for any transaction you may enter into with the provider of any such Third Party Websites.

General Terms of Use
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All End User activities and Gambling services (“Services”) offered on the Website are subject to and governed by these terms and conditions (“Terms of Use” or “Terms”).

1. Please read these Terms carefully and if you do not accept any of these Terms, you should immediately stop using the Website and its Services. These Terms apply for mobile device usage as well.

2. By clicking on the "Agree" box and/or proceeding to access the Website, and/ or otherwise by opening an account (“Account”) with the Company, and/or placing a bet with the Company, you are deemed to have read, understood and accepted these Terms of Use.

3. When placing bets on each of the products offered on the Website, you are bound by the product’s betting rules, which can be found on the product’s page, as well as in the following sections on the Website:

- Sport - Rules may be found here

- Casino - Rules may be located in the specific game’s “Help” section

4. Betobet reserves the right to change the Terms from time to time at its sole discretion. All changes will be published in these Terms of Use including the effective date of the change. If you find any of these changes unacceptable, you should cease using the Website and/or request an account closure. Should you continue to use the Website after the changes to the Terms of Use have been made, you will be deemed to have accepted the changes.
 
5. It is your responsibility to periodically check these Terms for any recent updates.
 
6. The reference language of these Terms is English. In case of a discrepancy between the meaning of any translated versions of these Terms and the English language version, the English language version shall prevail.

7. The Company has no obligation to check whether its End Users and/or Registered Customers are using the Services and/or the Website in accordance with these Terms of Use, as updated from time to time.

8. bet O bet Operated by Counder B.V., company incorporated under Law of Curacao, registration number: 152925 address: Fransche Bloemweg 4, Willemstad , Curacao Licence No 1668/JAZ. Payments services provided by EVIM MANAGEMENT LTD, company incorporated under Law of Cyprus, registration number: HE408449 address: 3 Griva Digeni Avenue, Patsalos House, 6030, Larnaca, Cyprus.

Personal Information and Account
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In order to be able to register, you require to provide We Mech B.V with the following KYC details when filling in the application for registration:


- The player’s identity
- The player’s age
- The player’s address
- The player’s email address.

1. You must be at least 18 years of age or the age of consent or majority in your home jurisdiction, whichever is higher, in order to open an Account and place bets on the Website.

2. The Company reserves the right to ask for proof of age and to suspend your Account until satisfactory documentation is provided.

3. You take full responsibility for ensuring the validity of your contact information and payment details.

4. If using credit or debit cards, you must make sure that your Account name is identical to the card holder name; otherwise you risk suspension of your own personal Account.

5. When opening an Account, you may choose any username and password. It is your responsibility to ensure that your username and security details are confidential. In the event where you are worried that this may no longer be the case, you should notify us immediately. You will be held responsible for any transactions under your previous username.

6. Betobet.com will never ask you for your password, it is your responsibility to take care not reveal any of your sensitive data (e.g. CVV numbers, security codes, etc.) neither on live chats, nor in unencrypted emails, or via additional mediums. Further, the Company has no obligation to maintain your Account username or password and the Company shall not be liable in any way whatsoever if you misplace, forget or lose your Account username or password.

7. By registering with the Website you acknowledge and agree that you are familiar with our Privacy Policy, which can be found here (add hyperlink), and you understand and consent to how and why your personal information is to be used on our Website.

8. You hereby agree that the Company, in its sole discretion, will be entitled to conduct from time to time identity checks and credit checks, as well as verification inspections, which might require you to provide different documents for this purpose. We shall be entitled to suspend your Account upon those checks until all are completed to our satisfaction.

9. Your Account must be registered on your own using your correct name and personal details and it shall only be issued once by you and not duplicated through any other person, family, household, address (postal or IP), e-mail address or any environment where computers are shared (e.g. schools, workplaces, public libraries, etc.), computer (or other access device), and/or account in respect of the services. Any other accounts which you open with us or which are beneficially owned by you in relation to the services will be considered as "Duplicate Accounts". We may close any Duplicate Account (but shall not be obliged to do so).
 
10. The Company may, at its sole discretion, redeem all winnings and refund all deposits (less amount in respect of redeemed winnings and transaction fees involved) made in respect of any account established to be a duplicate one, and to the extent not recovered by betobet from the relevant Duplicate Account, any amount to be refunded to us by you in respect of a Duplicate Account may be recovered by us directly from any other of your Accounts (including any other Duplicate Account).
 
11. The Company may, in its sole discretion, grant usage of the Duplicate Account to be deemed valid in which case all losses and stakes placed by or for such actions through the Duplicate Account shall be retained by us.

Deposits and Withdrawals
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1. Any deposits are to be used only on our Website. Any deposited amount will need to be wagered at least five times before the Registered Customer can withdraw the funds from his Account. 

2. The minimum accepted deposit is € 10.

3. Withdrawals will be processed only to active or open Accounts.

4. Withdrawals are allowed only in cases where the Registered Customer uses the same payment account, he used to previously perform a deposit into his Account on the Website.

5. A Registered Customer can withdraw up to 3,000 € (or equivalent to € in other currencies) from his betobet Account per week. We reserve the right to allow higher amounts for Accounts with VIP status.

6. Maximum winning amount per bet slip (including repetitive bet slips) is 20,000 €.

7. Multiple withdrawals performed within a 30-day timeframe will be charged with a minimum fee of 3% of the withdrawal amount to cover administrative costs.

8. Betobet reserves the right to charge withdrawal fees to cover administrative costs. Sports wagers (including Virtual Sports) placed on odds less than 1.5, casino wagers with minimum/no risk, Cash-out bets, Tie (Draw), Cancelled, Refunded, Denied bets will not count for the wagered amount. In such cases, the following withdrawal fees shall apply: Up to 3 times the wagered amount shall incur a minimum 6% of the withdrawal amount and between 3 and 5 times the wagered amount shall incur a minimum 3% of the withdrawal amount.

9. Betobet is not responsible for any failures or delays that might be caused due to restrictions/problems which the credit card companies may be faced with in providing services to you. Betobet strongly recommends that its Registered Customers choose between the e-wallets available on its Website, as, in this manner, there is a greater chance that the money transactions are carried out in a more swift and secure manner

10. Betobet reserves the right to request additional confirmation and verification of a person's identity if there are any discrepancies between the personal information provided by the Registered Customer during registration and those of the Registered Customer's payment method of choice.

11. In order to process credit card withdrawal requests, we require the following ID documents:
 
11.1. Copy of identity card;
 
11.2. Copy of back and front of your credit card;
 
11.3. Bank account statement or utility bill with your current address; and
 
11.4. Additional identity verification documents

12. Withdrawals resquests will be handled with 72 hours from the acceptance date, and are subject to the fulfilment of KYC and wagering/betting requirements completion and procedures.

13. Withdrawals requests of less than 5 Euro will be charged at with a fee of 5 Euro.

 

AML
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Introduction: www.betobet.com is operated by Counder B.V having its office at Fransche Bloemweg 4, Willemstad, Curacao with registration number 152925. The AML policy is applicable to both Counder B.V and Evim Management, acting as the payment agent to Counder B.V, having its office at Griva Digeni, 3 Patsalos House, 5th Floor, Flat/Office 501, 6030, Larnaca, Cyprus with registration number HE 408449.

Objective of the AML Policy: We seek to offer the highest security to all of our users and customers on www.betobet.com. The reason behind this is to prove that the details of the person registered are correct and the deposit methods used are not stolen or being used by someone else, which is to create the general framework for the fight against money laundering. We also take into accord that depending on the nationality and origin, the way of payment and for withdrawing different safety measurements must be taken.

www.betobet.com also puts reasonable measures in place to control and limit ML risk, including dedicating the appropriate means.  

www.betobet.com is committed to high standards of anti-money laundering (AML) according to the EU guidelines, compliance and requires management & employees to enforce these standards in preventing the use of its services for money laundering purposes.

Definition of money laundering:

  • Money Laundering is understood as:
  • The conversion or transfer of property, especially money,  knowing that such property is derived from criminal activity or from taking part in such activity, for the purpose of concealing or disguising the illegal origin of the property or of helping any person who is involved in the commission of such an activity to evade the legal consequences of that person's or companies action;
  • The concealment or disguise of the true nature, source, location, disposition, movement, rights with respect to, or ownership of, property, knowing that such property is derived from criminal activity or from an act of participation in such an activity;
  • The acquisition, possession or use of property, knowing, at the time of receipt, that such property was derived from criminal activity or from assisting in such an activity;
  • Participation in, association to commit, attempts to commit and aiding, abetting, facilitating and counselling the commission of any of the actions referred to in points before.  

Money laundering shall be regarded as such even when the activities which generated the property to be laundered were carried out in the territory of another Member State or in that of a third country.

Organization of the AML for Counder B.V:

In accordance with the AML legislation, www.betobet.com has appointed the “highest level” for the prevention of ML: The full management of Counder B.V are in charge.

AML policy changes and implementation requirements:

Each major change of www.betobet.com AML policy is subject to be approval by the general management of Counder B.V in accordance with the terms and conditions relating to placing Bets:

1. The Company accepts only online bets, either via the Website or the mobile version. Any other online or offline form of placing bets (e.g. chat, phone, email, and fax) will not be respected no matter the final bet outcome and will be considered null and void.

 

2. You are only deemed to have placed a bet if you are a Registered Customer at the Website, and your bet is deemed to be placed from the jurisdiction of the Internet Protocol (“IP”) Address recorded by the Company from where you are accessing the Website. A bet is deemed accepted only when it has been accepted and recorded by the Company's gaming server in the jurisdiction where the Company's gaming server is located.

 

3. When you have successfully placed a bet on the Website, you will receive an electronic acknowledgement (notice), which is confirmation of acceptance and record of the bet by the Company.

 

4. Registered Customers cannot ask to cancel or change a bet once it has been placed and confirmed by the Company.

 

5. The Company reserves the right to cancel any pre-game bet or part of it before the start of the game if the trading team finds an error in the displayed information, including but not limited to teams’ name, players’ name or swap of home and away teams.

 

6. Live bets can be cancelled before the end of the game in case there was a delay in data transmission relating to the event’s time and/or score. All game incidents which are visualized on the "Live center" are for general information only. The Website is not responsible for any errors, mistakes or time difference which might cause inaccuracy in event details display. Acceptance or rejection of user's live bets is the sole decision of the site's sports traders in accordance with our data sources and regardless of any of the Live center display.

 

7. The Company reserves the right to void any or all bets made by any person or group of people acting in an attempt to defraud the Website.

 

8. All winnings and/or losses will be reflected in your Account preceding confirmation of the final results. We reserve the right to choose the source of final results as deemed appropriate.

 

9. The Company reserves the right to void any bet that may have been placed using funds which are deemed invalid due to the fact that they: originate in a paid bet which is resettled as a loss, or; were paid by mistake to your Account.

 

10. Should funds be credited to your Account by mistake, it is your responsibility to notify the Company of the error without delay. Any winnings subsequent to the error shall be deemed invalid and promptly returned to the Company.

 

11. Bets will be accepted up to the advertised start time of an event. If a bet, which includes an event after its start time, is inadvertently accepted the match/bet will be considered void.

 

12. Multiple bets that combine different selections within the same event are not accepted where the outcome of one affect or is affected by the other. If such а bet has been accepted by mistake, it will be cancelled.

 

13. The Company reserves the right to offer lower odds for bets when placed as a part of a multiple bet than when placed as a single bet.

 

14. All bets will be processed once the bet has been placed and accepted.

 

15. When an event is cancelled, all related bets will be cancelled automatically, and the related Accounts will be refunded. Please refer to our betting rules (add hyperlink) for information on how we settle individual markets.

 

16. The Company reserves the right to suspend or prohibit further betting on a market at any time without prior notice to you at the Company's sole and absolute discretion. When a market is suspended or access to it prohibited, any attempted bets entered thereafter will be rejected.

 

17. The Company shall not, in any event, be liable for any damages or losses that are deemed or alleged to have resulted from or been caused by the Website or its content, including but without limitation to, delays or interruptions in operation or transmission, communications lines failure, any person's use or misuse of the Website or its content, or any errors or omissions in relation to the Website or its content.

 

18. All prices/lines displayed on the Website are subject to variation but become fixed at the time a bet is placed, accepted and recorded. The Company reserves the right, at its sole and absolute discretion without explanation, to change the odds, prices, or any information on a bet type, market or event at any time without prior notice to you. The Company likewise reserves the right, at its sole and absolute discretion, to either void or reject any affected bets at any time or to correct any error, omission or mistake, or incorrect odds, prices, or any information on a bet type, market or event, at any time where displayed on the Website. The Company will notify affected Registered Customers in such event.

 

19. The maximum bet amount that you may place on any market or event varies according to the specific bet type and is subject to change, without prior notice at the Company's sole and absolute discretion.

 

20. You acknowledge and agree that your Account with the Company is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any deposit or banking insurance system or by any other similar banking and/or insurance system. Any monies deposited with the Company in your Account shall not generate any interest. As such, we do not provide particular protection for the monies deposited in your Account in the event of our insolvency.

 

21. Betobet reserves the right to review Registered Customers’ betting activity at any time.

 

 

 

 

 

Enterprise-wide risk assessment

As part of its risk-based approach, www.betobet.com has conducted an AML “Enterprise-wide risk assessment” (EWRA) to identify and understand risks specific to www.betobet.com and its business lines. The AML risk policy is determined after identifying and documenting the risks inherent to its business lines such as the services the website offers. The Users to whom services are offered, transactions performed by these Users, delivery channels used by the bank, the geographic locations of the bank’s operations, customers and transactions and other qualitative and emerging risks.

The identification of AML risk categories is based on www.betobet.com understanding of regulatory requirements, regulatory expectations and industry guidance.

The EWRA is yearly reassessed.

Ongoing transaction monitoring

AML-Compliance ensures that an “ongoing transaction monitoring” is conducted to detect transactions which are unusual or suspicious compared to the customer profile. www.betobet.com works solely with trusted Payment Service Providers whom all have effective AML policies in place as to prevent the large majority of suspicious deposits onto www.betobet.com from taking place without proper execution of KYC procedures onto the potential customer.

Reporting of Suspicious transactions on www.betobet.com

In its internal procedures, www.betobet.com describes in precise terms, for the attention of its staff members, when it is necessary to report and how to proceed with such reporting.

Reports of atypical transactions are analysed within the AML team in accordance with the precise methodology fully described in the internal procedures.

Depending on the result of this examination and on the basis of the information gathered, the AML team:

  • will decide whether it is necessary or not to send a report to the FIU, in accordance with the legal obligations provided in the Law of 18 September 2017;
  • will decide whether or not it is necessary to terminate the business relations with the customer.

Procedures

The AML rules, including minimum KYC standards will be translated into operational guidance or procedures that are available on the Intranet site of www.betobet.com

Auditing

Internal audit regularly establishes missions and reports about AML activities.

Data Security:

All data given by any user/customer will be kept secure, will not be sold or given to anyone else. Only if forced by law, or to prevent money laundering data may be shared with the AML-authority of the affected state.

www.betobet.com will follow all guidelines and rules of the data protection directive (officially Directive 95/46/EC)

 

Contact us:

If you have any questions about our AML and KYC Policy, please contact us:

By email: support@betobet.com

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